At Snip and Shade, each item is carefully handcrafted with love and attention to detail. Because of the handmade nature of our products, we do not offer general returns or refunds once an order has been placed. However, your satisfaction is very important to us, and we will always assist you if there is an issue with your order.
1. No Change of Mind Returns
As our products are specially handmade, we do not accept returns or exchanges due to a change of mind, size preference, or color preference.
2. Damaged or Wrong Item Received
If your order arrives damaged or you receive the wrong item, you must contact us within 7 days of receiving your parcel.
Please ensure you do not accept the parcel if it appears opened or damaged at the time of delivery.
To claim, kindly reach out to us on WhatsApp (03465249279) or through our Instagram page with your order details and clear pictures of the issue.
3. Claim Review Process
Once we receive your complaint, our team will review the case.
If approved, we will provide you with a replacement item (subject to availability) or a suitable solution.
4. Non-Refundable Items
Since all products are handmade and customized, refunds are not applicable.
Only damaged or incorrect items are eligible for review.
5. Contact for Claims
For any issues, please reach us at:
📱 WhatsApp: 03465249279
📧 Email: info@snipandshade.pk